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Frequently Asked Questions
❍ Why should I send with Placid ?
We have been around a very long time and often, we send money home too. Our fees are low and rates are great and we will get your funds to your loved ones with ease. Give us a try!
❍ Is Placid licensed and regulated ?
Of course! We are registered with the US Treasury Department and hold licenses in various states. Digital services are also provided by Community Federal Savings Bank, FDIC member, to which we are a service provider. Our services being regulated by multiple agencies, rest assured that we have the necessary controls, policies and procedures to ensure you inforamtion and funds are safe and secure!
❍ How much can I send with Placid ?
You can generally send up to $9900.00 on a rolling 30 day basis. When you pay with debit card, note that the limit is $3000.00 per transaction up to $9900.00 a month. Note that some of our disbursement partners may have different limits. These include a limit of 100,000 Taka per transfer for bKash transactions. Cash pickup limits may also apply in certain countries.
Note that we may combine limits of the members of the same household.
Note that we may combine limits of the members of the same household.
❍ What payment methods are accepted ?
We accept direct debit/ACH as well as debit cards to fund your transfers.
We recommend using a debit card to pay for the transfer as we can usually process such transfers much faster than bank direct debits. Typically, your transfers will be processed within 10-15 minutes when funded with a debit card. If you elect to use direct debit, your tranfers may require 3-5 days to complete processing.
We recommend using a debit card to pay for the transfer as we can usually process such transfers much faster than bank direct debits. Typically, your transfers will be processed within 10-15 minutes when funded with a debit card. If you elect to use direct debit, your tranfers may require 3-5 days to complete processing.
❍ Why am I asked to log in to my bank account ?
We use the services of Plaid to securely verify your bank account. Placid will never have access to your banking credentials. Using this method of verificaiton is much safer than simply colleting your routing and account number as it provides an additional direct measure of security.
❍ Why are you asking for my ID and other documents ?
As a regulated entity, we are required to comply with various laws and regulations that entail verification of our customer identities. Further, to keep our platform away from fraudsters and illicit actors, we routinely conduct enhanced checks on transactions that may require collecting of additional documents such as proof of funds/income. While this may cause some nuisance, rest assured that these procedures help keep your information and details aren't misused by others.
❍ How can I cancel my money transfer ?
You can easily request cancelation of a transfer your submitted from the app or website. Please note that we will not be able to cancel finalized/deposited transactions. For successful cancelations, we will issue full refund to your funding source within 3-5 banking days.
If you enctouner a problem with cancelation, do give us a call at 1-718-392-3500. We are here 24/7.
If you enctouner a problem with cancelation, do give us a call at 1-718-392-3500. We are here 24/7.
❍ Why is my transfer delayed ?
A vast majority of transfers with Placid are processed within the date available estimate on your receipt. Often times, we are able to process it much sooner. Although rare, delays may occur due to the unavailibility of payment systems, bank closures, holidays and other disrruptions to regular activities.
Delays can also occur if information requested by Placid isn't timely provided. We ask that you kindly provide all requested information quickly.
Delays can also occur if information requested by Placid isn't timely provided. We ask that you kindly provide all requested information quickly.
❍ Do you have a referral program ?
Yes! At this time, you will receive $10 for each successful referral. Note that terms and conditions apply. To obtain your unique referral code, sign on to your profile on the website or app and visit the 'My Referrals' area.
❍ Can I fund my transfer with a credit card ?
We have chosen to forego the acceptance of credit cards due to the high costs and cash advance charges associated. We do accept and encourage you to use your debit card as this method allows us to disburse your funds in the shortest time.
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Privacy Policy | Send Money To India |
Cookie Policy |
Send Money To Bangladesh | Fraud Awareness |
Terms Of Use © 1996-2023 Placid NK Corporation DBA Placid Express. Licensed as a money transmitter by the New York Department of Financial Services | Placid NK Corporation DBA Placid Express is licensed and/or authorized to operate in most states. In other states, the program is sponsored by Community Federal Savings Bank, to which Placid Transfers Corporation DBA Placid, a fully owned subsidiary of Placid NK Corporation, is a service provider. Placid makes money when it converts your source currency to the destination currency |
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